I am a bit frustrated to the point of tears over the stupidest thing. We ordered a new TV from Wal-Mart (we left our old one in CA). We used the site-to-store shipping then you do not have to pay for the cost of shipping. Site-to-Store is where they ship your online purchase to the store for pickup. This TV was a great deal and wouldn't have been so great if we had to pay shipping.
Online and in our confirmation email it says expected pickup date in 7-10 days. Chuck ordered it on Sept 8th, it is now Sept 25th and no TV. When we called last week to figure out why it wasn't here yet they said, "Oh it's business days." Well they should say that when you are ordering! It's now been 16 real days and 12 business days. I have spent all day in the store and on the phone with no one accepting responsibility of the lost TV.
The online customer service rep on the phone said I should talk to the store manager about why the TV is missing. The employee at the store said "You didn't buy the TV from us, you bought it from the .com. We are just a place to pick up the items"
An Online rep called today after I returned home from the store because Chuck had written a rude email last night about our frustrations. This girl said the TV is probably lost and we should be able to get a refund. Since we paid for a portion of the TV with a gift card I would need to activate a new gift card with $5 so that the same amount can be refunded. I have to pay $5 in order to get my money back?!?! That's ridiculous.
We still have no TV and it's season premier week!
I now have decided to boycott Wal-Mart, which will not be easy because that's all we have in Lexington besides a CVS Pharmacy. But CVS will now get my business! Or I will drive the hour to Target. I worked at Wal-Mart for 5 years and we would always laugh at the customers who were upset about something and say "I'm never shopping here again!" We would say good-bye and under our breath say "See ya next week" We knew they would come back and if they really didn't one customer isn't going to dent sales.
I'm going to do it (or at least try for as long as possible). I hate shopping in Super Centers anyway.
